Please create a separate ticket for each issue you are submitting.
Please provide the description of the issue and steps to reproduce, if applicable.
How many users are affected by this same issue
(Note: Topics have been recently updated) Topics help Alianza automatically assign the appropriate SLA and expedite the assignment of your case to the best support agent.
Provide the phone number in question.
Please provide several call examples for the Alianza agent for investigation. Call examples enable the support agent to expedite work on a resolution.
IP addresses are required for packet captures. Packet captures are required for Call Quality type issues.
Providing a MAC address is needed when a packet capture is necessary to investigate call impacting issues.