New Push Servers

To accommodate the ongoing growth of Bria Enterprise, CounterPath will be deploying additional Push Notification servers.  These new servers will be launched on Tuesday, February 16^th, 2021 at 4PM EST. The change will be transparent for most Customers. Unique Customers with restrictive firewalls will need to add the additional DNS and IPs of these servers to their network. 

Europe

https://push-eu2.softphone.com      34.89.45.1

wss://push-eu2ws.softphone.com   34.89.19.0

Asia

https://push-as3.softphone.com      35.240.151.194

wss://push-as3ws.softphone.com   35.247.187.184

Australia

https://push-au2.softphone.com      35.244.85.149

wss://push-au2ws.softphone.com   35.244.75.9

North America          

https://push-ue3.softphone.com     35.230.185.25  

wss://push-ue3ws.softphone.com     35.199.2.199  

https://push-uw3.softphone.com      35.247.85.64

wss://push-uw3ws.softphone.com   35.227.171.146

Bria clients will automatically route to the correct nearest regional server, but we recommend ensuring that ALL addresses are accessible in case of roaming users. Please also note that IP addresses may change in the future; if you manually configure your firewall for these addresses and experience issues in the future, please revisit the Push Checklist to find the latest information.

Timeline

New Push Notification servers will be launched on Monday, February 8^th, 2021 at 4PM EST.

Impact Statement

End users will not need to do anything, as these changes will propagate automatically in the background to the clients. The current regional servers will maintain existing Push registrations and update as necessary based on the users’ normal operation of the Bria clients. In special circumstances where some Customers employ restrictive firewalls, they must ensure their network and infrastructure can access these additional servers.

Please contact us with any questions you may have.

Thank you for your business and have a nice day,
 

The Operations Team